Customer Surveys & Review Gating for Field Sales
Ampello turns every finished job into fuel for the next one — automatically surveying customers after the work is done, guiding happy ones toward public reviews and routing unhappy feedback straight to your team to make it right.
- Automated survey texts and emails sent the moment a job wraps
- Happy customers guided to leave a public Google review
- Unhappy feedback routed privately so you can fix it fast
How did we do?
Apex Roofing · Job #4821
Rate your install experience
Amazing — glad you loved it!
Would you share it publicly? It helps our crew a ton.
Low scores route to your team privately — not to Google.
Customer surveys that build the reputation your next canvass depends on
In field sales, your last install is your next referral — or your next one-star review. Most teams leave that to chance because chasing feedback by hand never survives a busy week. Ampello automates it: minutes after a job is marked complete, the customer gets a short survey by text or email while the experience is still fresh and their goodwill is at its peak.
Here's how the review gating works, plainly: every customer is asked how things went. Customers who had a great experience are handed a one-tap link to post that publicly on Google, where new prospects will see it. Customers who were less than thrilled are routed privately to your team instead, so you hear about the problem first and get the chance to make it right. You capture more genuine praise where it counts and catch issues before they harden into a public complaint.
What Customer Surveys does for your floor
More 5-star reviews, on autopilot
Happy customers are the ones who forget to review you. Ampello reaches them at the peak of their goodwill and hands them a one-tap link to Google, so the praise actually gets posted.
Protect your public rating
Unhappy customers are routed straight to your team, not your Google page. You get a private heads-up and a chance to fix the issue before it becomes a review everyone can read.
Zero manual follow-up
Surveys fire automatically when a job is marked done — by text or email, on your schedule. Nobody has to remember to send them, so every customer gets asked, every time.
Fuel for the next canvass
A neighborhood full of recent 5-star reviews makes the next door easier to knock. Your reputation compounds job over job and becomes a selling point right on the street.
Customer Surveys, from setup to results
Up and running in days — no long implementation, no consultants.
Trigger on job completion
When a rep or crew marks a job complete, Ampello queues the survey — no extra step for your team and no customers slipping through the cracks.
Customer gets a quick survey
The customer receives a short, branded survey by text or email while the experience is fresh, asking how everything went in just a tap or two.
Route by response
Ratings of 4–5 stars get a direct link to leave a public Google review; lower ratings open a private channel to your team so you can respond.
Reviews and alerts land where they matter
Public praise builds your Google profile automatically, while private feedback pings your team in real time so nothing festers.
Customer Surveys works better with the rest of Ampello
Customer Surveys is one piece of a connected platform. Teams pair it with Digital Business Cards, Canvassing App, and Leaderboards to run the whole floor from one app — and it’s a favorite of roofing sales teams who live at the doors.
Frequently asked questions
Common questions about Ampello customer surveys.
What exactly is review gating, and is it transparent?
Review gating means every customer is surveyed, then guided down the right path based on their answer. Happy customers get a direct link to review you publicly, while unhappy customers are routed privately to your team to resolve the issue. Every customer is heard — the goal is to catch problems before they go public and to make it easy for genuinely happy customers to share their experience.
When are surveys sent to customers?
Surveys fire automatically as soon as a job is marked complete, so you reach customers at the peak of their satisfaction. You control the exact timing and whether they go by text, email, or both. Catching people while the experience is fresh is what drives response rates up.
Do surveys go out by text or email?
Both — you choose per campaign, and text tends to get the fastest response for field jobs. Messages carry your company branding so customers recognize who's asking. You can also tailor the questions to fit the service you provide.
How does this help me get more Google reviews?
Most satisfied customers would happily review you but never get around to it. By reaching them right after the job with a one-tap link, Ampello removes the friction and turns quiet satisfaction into public reviews. Over time that steady stream lifts both your star rating and how often you show up in local search.
What happens when a customer is unhappy?
Instead of being pushed toward a public page, they're routed to a private channel that alerts your team immediately. You get the chance to call, apologize, and make it right before frustration turns into a permanent review. It's better for the customer and better for your reputation.
See what visibility does to a sales floor
Book a 20-minute demo and watch a live leaderboard, a running competition, and a canvassing map come together for your team.
No credit card required · Live in days, not months